Frequently Asked Questions
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Age Requirements
Guests must be 18 years of age or older to experience Spa services or enjoy the Spa relaxation areas, locker areas, and amenities.
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Arrival Time
Pease arrive at least 30 minutes prior to your scheduled spa treatment. Arriving late will limit the time for your treatment, thus decreasing its effectiveness and your enjoyment. Your treatment will end on time, so the next guest is not delayed. The full value of your treatment will be charged.
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At Time of Reservation
Please inform the our Spa Specialists of the following:
· Allergies, medical conditions, or pregnancy
· A gender preference for your therapist
· A request for a specific therapist
· If you are celebrating any special occasions
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Cell Phone Usage
In order to ensure an enjoyable spa experience for all of our guests, cell phone use is prohibited on spa premises and all cellular devices should be turned off prior to entering spa reception.
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Food & Beverage
Guests are prohibited from bringing any outside food or alcohol into The Ritz-Carlton Spa. A guest appearing intoxicated will be denied access to the Spa.
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Method of Payment
We accept all major credit cards. You may also charge services to your hotel bill.
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Treatment Recommendations
Shaving is not recommended prior to body treatments. Shaving is recommended, but not necessary for men prior to a facial. Your spa experience is your time and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume, or any other conditions, please notify your therapist immediately.